Change My Recurring (AutoPay) Payment Amount

There are many ways you may have a recurring payment or AutoPay set up:

1. In Sooper Online or Mobile Banking from your Sooper checking or savings account
2. Using another Financial Institution’s checking or savings account
3. In the Online Payment Center
4. By phone or in-person

Depending on how the recurring or automatic payment was made, follow the steps below to update your monthly payment or make other changes.

Using Sooper Online or Mobile Banking

Step 1 Log into your Sooper Online or Mobile Banking account.

Step 2 From the Home screen, click on the Transactions tab and select Activity Center from the list of options.

Step 3 On the Activity Center screen, select the Recurring Transactions tab. Here, you’ll see your list of recurring payments set up for each loan.

Step 4 Hover your mouse over the three dots icon to display a list of Actions. Select Edit Series.

Step 5 Review the recurring payment information and make necessary changes. Once satisfied with the information, select Transfer Funds. Not sure what your monthly payment amount is? See Find My Monthly Payment and come back to this step.

Once the payment authorizes, a confirmation screen will appear.

Note: If you have more than one recurring payment scheduled, each series must be individually changed.

Using another Financial Institution account

Step 1 Log into your Sooper Online or Mobile Banking account.

Step 2 From the Home screen, click on the Transactions tab and select Activity Center from the list of options.

Step 3 On the Activity Center screen, select the Recurring Transactions tab. Here, you’ll see your list of recurring payments set up for each loan.

Step 4 Hover your mouse over the three dots icon to display a list of Actions. Select Edit Series.

Step 5 Review the recurring payment information and make necessary changes. Once satisfied with the information, select Transfer Funds. Not sure what your monthly payment amount is? See Find My Monthly Payment and come back to this step.

Once the payment authorizes, a confirmation screen will appear.

Note: If you have more than one recurring payment scheduled, each series must be individually changed.

Using the Online Payment Center

Step 1 Log into your Online Payment Center account.

Step 2 From the Home screen, find the loan with the AutoPay that you need to change and select Manage AutoPay.

Step 3 Review the recurring payment information and make necessary changes. Once satisfied with the information, select Update. Not sure what your monthly payment amount is? See Find My Monthly Payment and come back to this step.

Once the payment authorizes, a confirmation screen will appear.

Note: If you have more than one AutoPay scheduled, each series must be individually changed.

By Phone or In-Person

If you originally set up your recurring loan payment by calling us, visiting a branch or filling out an ACH Authorization Form, you’ll need to contact us to change the payment amount.

You can also connect with us by phone at 303.427.5005 or toll-free at 888.SOOPER1 during regular business hours:

Monday            8:30 a.m. – 5:00 p.m.
Tuesday           8:30 a.m. – 5:00 p.m.
Wednesday      9:30 a.m. – 5:00 p.m.
Thursday          8:30 a.m. – 5:00 p.m.
Friday              8:30 a.m. – 6:00 p.m.
Saturday          9:00 a.m. – 12:00 p.m.

Our branches are located in Arvada, Aurora, Colorado Springs, Grand Junction and Lakewood. Find our branch addresses and hours.

And that’s it!

Remember to continue to monitor your account online and/or your billing statements to make sure your payments are up-to-date.