Change My Recurring (AutoPay) Payment Amount

There are many ways you may have a recurring payment or AutoPay set up:

1. In Sooper Online or Mobile Banking from your Sooper checking or savings account
2. Using another Financial Institution’s checking or savings account
3. In the Loan Payment Center
4. By phone or in-person

Depending on how the recurring or automatic payment was made, follow the steps below to update your monthly payment or make other changes.

Using Sooper Online or Mobile Banking

Step 1 Log into your Sooper Online or Mobile Banking account.

Step 2 From the Home screen, click on the Transactions tab and select Activity Center from the list of options.

Step 3 On the Activity Center screen, select the Recurring Transactions tab. Here, you’ll see your list of recurring payments set up for each loan.

Step 4 Hover your mouse over the three dots icon to display a list of Actions. Select Edit Series.

Step 5 Review the recurring payment information and make necessary changes. Once satisfied with the information, select Transfer Funds. Not sure what your monthly payment amount is? See Find My Monthly Payment and come back to this step.

Once the payment authorizes, a confirmation screen will appear.

Note: If you have more than one recurring payment scheduled, each series must be individually changed.

Using another Financial Institution account

Step 1 Log into your Sooper Online or Mobile Banking account.

Step 2 From the Home screen, click on the Transactions tab and select Activity Center from the list of options.

Step 3 On the Activity Center screen, select the Recurring Transactions tab. Here, you’ll see your list of recurring payments set up for each loan.

Step 4 Hover your mouse over the three dots icon to display a list of Actions. Select Edit Series.

Step 5 Review the recurring payment information and make necessary changes. Once satisfied with the information, select Transfer Funds. Not sure what your monthly payment amount is? See Find My Monthly Payment and come back to this step.

Once the payment authorizes, a confirmation screen will appear.

Note: If you have more than one recurring payment scheduled, each series must be individually changed.

Using the Loan Payment Center

Recurring payments cannot be changed, they can only be viewed or cancelled. If there are any changes, the payment must be cancelled and replaced with a new payment.

Step 1 Log into your Sooper Online or Mobile Banking account.

Step 2 From the Home screen, click on the Transactions tab and select Loan Payments from the list of options.

Step 3 Select View Recurring Payments Enrollment from the “Payment Actions” menu.

Step 4 Select the payment to view the details. To cancel the payment, select the red X.

Step 5 If you would like to cancel the payment, select Yes, Cancel It to proceed. You’ve cancelled the payment and can now create a new recurring payment.

Note: If you have more than one recurring payment that needs to be changed, you must cancel each individually.

By Phone or In-Person

If you originally set up your recurring loan payment by calling us, visiting a branch or filling out an ACH Authorization Form, you’ll need to contact us to change the payment amount.

You can also connect with us by phone at 303-427-5005 during regular business hours:

Monday            8:30 a.m. – 5:00 p.m.
Tuesday           8:30 a.m. – 5:00 p.m.
Wednesday      9:30 a.m. – 5:00 p.m.
Thursday          8:30 a.m. – 5:00 p.m.
Friday              8:30 a.m. – 6:00 p.m.
Saturday          9:00 a.m. – 12:00 p.m.

Our branches are located in Arvada, Aurora, Colorado Springs, Grand Junction and Lakewood. Find our branch addresses and hours.

And that’s it!

Remember to continue to monitor your account online and/or your billing statements to make sure your payments are up-to-date.