Announcing our fresh new name and look: Sooper Credit Union is becoming Climb Credit Union. Learn more

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Routing: 302076017
Routing: 302076017
Routing: 302076017
Routing: 302076017

Exciting Changes Ahead

Sooper Credit Union is partnering with a new credit card processor this year, Visa®.

There are several changes coming this summer and we have all the information you need to know.

You can expect Tap-to-Pay technology, enhanced security, and new features to manage your credit card in online and mobile banking.

Letter from our Chief Relationship Officer

Important FAQs

Why is Sooper Credit Union converting to a new credit card processor?

This new partnership will allow Sooper to provide upgraded functionality to cardholders, plus increased security.

Will any of the terms of my new card change?

No. None of the terms will change. Your APR, due date, minimum payment, fees, etc. will all remain the same.

Will the new card have a different card number?

Yes. Any recurring or pre-authorized charges you have on your current card will need to be updated to the new card number.

When will I be receiving a new card?

New cards will be mailed out to all cardholders in late June and early July and can be activated beginning July 14, 2024.

What if I didn’t receive a new card?

There could be a few reasons you didn’t receive one, such as your mailing address needing to be updated in our system, arriving late in the mail, etc. If you haven’t received a card, please contact our Credit Card Member Support team at 866-820-1044 and we can check for you.

Will my current card continue to work after the conversion?

No, existing cards will no longer work after July 13, 2024.

What is a “contactless” or “Tap to Pay” enabled card?

Contactless cards have special computer chips in them. This enables you to “tap” your card when using an ATM or store’s checkout terminal that has a contactless symbol. Contactless cards help prevent fraud caused by skimming devices placed on ATMS and other terminals, as well as providing more efficient usage.

How will the new cards be activated?

Cards can be activated by calling the phone number listed on the card beginning July 14, 2024.

How do I obtain a PIN for my credit card?

When activating your new credit card, you will be prompted to establish a PIN. If you would like to change or add a PIN to your credit card after activation, please call the number on the back of your card.

Will the new cards work with digital wallets?

Yes, Apple Pay, Samsung Pay and Google Pay will be available beginning July 14, 2024.

Will I need to re-enroll my card in my digital wallet (i.e. Apple Pay, Samsung Pay)?

Yes, due to the account number change, all credit cards will need to be re-enrolled for use in mobile wallets.

Where should I mail my Credit Card payments?

Beginning August 2024, for payments being mailed in, mail to:

Visa Payment Center
P.O. Box 660493
Dallas, TX 75266-0493

What happens if a payment is mailed to the old address?

Any checks mailed to the previous address will be forwarded to the Visa Payment Center.

What if I was expecting a refund from my old card number?

All refunds will be transferred to the new card.

Who should I reach out to if my new credit card is lost, stolen, or if I notice fraudulent charges?

Beginning July 14th, please call our Credit Card Member Support and Fraud team at 866-820-1044. Our Credit Card Member Support and Fraud team may also contact you to verify transactions if the transaction is flagged as irregular or potentially fraudulent.

At Sooper Credit Union, we are committed to providing a website that is accessible to the widest possible audience in accordance with ADA guidelines. We are working to increase the accessibility and usability of our website for all users. If you are using a screen reader or other auxiliary aid and you encounter difficulties using the website, please contact us at (303) 427-5005 or (888) SOOPER1 for additional assistance. Products and services available on this website are available at our corporate office located at 5005 West 60th Ave Arvada, CO 80003.

Sooper Credit Union Copyright © 2024

Insured by NCUA | Excess Share Insurance | Equal Housing Opportunity | NMLS# 422866

The ESI program provides up to an additional $250,000 of insurance once a credit union members’ balance exceeds the coverage provided by the primary share insurer (NCUA).

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