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Fraud Prevention Center

Be Mindful of Your Transactions and Financial Activity

Scammers are always trying to take advantage of your information and money. With our tips, you can help stop personal information from falling into the wrong hands.

Card Locked Scam Alert: Members have reported receiving a text from fraudsters attempting to impersonate Sooper Credit Union. The text says a card is locked and provides a phone number to call. Do not call an unrecognized number. Always call Sooper directly at (303) 427-5005 or (888) SOOPER-1 for assistance. If you have received a text like this, please also notify us immediately. Remember, Sooper will never ask for your password, personal identification number (PIN), or log-in verification code.

Card Block Scam Alert: Members have reported receiving texts from fraudsters stating there’s a block on their card. The scammers provide a phone number to call and proceed to ask for banking details and credit/debit card information to unblock the card. Remember, Sooper will never ask for your online banking username, password, or verification code.

Impersonating Sooper: Telephone scammers are “spoofing” a familiar looking phone number, like a number close to Sooper’s number. The scammer will ask you to verify your transaction history. During the call, they will ask for your card number, account number and PIN. Then they use the information to commit fraud. Remember, Sooper will never ask for your PIN. Hang up and call the number on the back of your debit or credit card to verify the caller.

Sooper Credit Union will NEVER ask for your password, online banking credentials, one-time secure access code, full card number, or PIN. If you suspect you have been a victim of fraud, please call Sooper directly at (303) 427-5005 or (888) SOOPER-1 immediately so we can help.

Contact Us

Fraud alerts from Sooper Credit Union

We take protecting your account very seriously. That’s why we continuously monitor card transactions and account activity for suspected fraud. We have implemented fraud alerts through email and text messages as part of our card protection services.

If we detect unusual activity on your account, rest assured that we will contact you through email or text to verify your card activity. If the activity looks fraudulent, you can immediately report it.

At Sooper Credit Union, we are committed to providing a website that is accessible to the widest possible audience in accordance with ADA guidelines. We are working to increase the accessibility and usability of our website for all users. If you are using a screen reader or other auxiliary aid and you encounter difficulties using the website, please contact us at (303) 427-5005 or (888) SOOPER1 for additional assistance. Products and services available on this website are available at our corporate office located at 5005 West 60th Ave Arvada, CO 80003.

Sooper Credit Union Copyright © 2021

Insured by NCUA | Equal Housing Opportunity | NMLS#: 422866

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