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Online Security and Fraud Prevention Center

Fraud and Scam Prevention is Everyone’s Business

Many people think there is little they can do to protect themselves from some smooth criminal or mysterious hacker thousands of miles away. In reality, the vast majority of the security breaches are a result of people carelessly reading that odd or unusual email, failing to protect their passwords, or being too casual about a request that just doesn’t make sense. Sooper Credit Union values each and every member and is taking steps to empower you to keep your accounts safe and secure. We encourage you to learn about the various ways criminals are trying to separate you from your money so that you can prevent fraud and theft before it even starts. On this page and elsewhere throughout soopercu.org  you will find articles and tips that will help you do just that. Please visit this page and our Empowered Living section often in order to stay apprised of the latest news and sound financial habits that will keep you and your family safe from unnecessary risks.

April 1, 2021 Update

NEW! Fraud alerts from Sooper Credit Union

We take protecting your account very seriously. That’s why we continuously monitor card transactions and account activity for suspected fraud. We have implemented fraud alerts through email and text messages as part of our card protection services. If we detect unusual activity on your account, rest assured that we will contact you through email or text to verify your card activity. If the activity looks fraudulent, you can immediately report it. Look at what you can expect to receive:

Text message from a number
that is less than 10 digits

Email from
Card Member Security

Security reminder: Sooper Credit Union will never ask for your online banking credentials, one-time secure access code, full card number, or PIN.

If you have any questions about these alerts, please call us at (303) 427-5005.

October 26, 2020 Update

Cybersecurity Awareness Month

Now in its 17th year, National Cybersecurity Awareness Month (NCSAM) continues to raise awareness about the importance of cybersecurity across our Nation, ensuring that all Americans have the resources they need to be safer and more secure online.

Week 1: The focus of National Cybersecurity Awareness Month’s first week is “If you Connect It, Protect It.” This emphasizes the potential vulnerability of all Internet-connected devices. Cybersecurity starts with YOU and is everyone’s responsibility. There are currently an estimated 4.8 billion Internet users—over 62% of the world’s population. This number will only grow, making the need to “Protect It” more important than ever.

Week 2: National Cybersecurity Awareness Month’s second week focuses on steps individuals and organizations can take to secure Internet-connected devices for personal and professional use. This year has seen major disruptions in the way we work, learn, and socialize, driving many of these activities online. With our homes, schools, and business more connected than ever, it’s vital to “Protect It” and #BeCyberSmart.

Week 3: The healthcare industry relies increasingly on Internet-connected devices and solutions to improve patient care, organizational efficiency, speed of crisis response, and much more. The emergence of telemedicine, digital health records, online medical devices, patient wellness apps, and an increasing amount of third parties entering the health supply chain has created many benefits. However, it has also exposed the industry to vulnerabilities that cybercriminals can exploit. The third week of National Cybersecurity Awareness Month delves into the healthcare industry, exploring the vulnerabilities of Internet-connected healthcare devices, and what steps users can take to Protect It and do their part and #BeCyberSmart.

Week 4: The final week of National Cybersecurity Awareness Month examines the future of Internet-connected devices. NCSAM Week 4 will explore how technological innovations, such as 5G, might impact consumers’ and businesses’ online experiences (e.g. faster speeds and data transmission, and larger attack surfaces for cybercriminals).

Join us and get involved by visiting cisa.gov/ncsam

March 26, 2020 Update

The coronavirus (COVID-19) pandemic has emboldened scammers. Members must be especially level-headed and vigilant against fraud at this time. All links embedded in emails or social posts should be closely scrutinized. Below are some essential reminders directly from the Federal Trade Commission (FTC) and their resources with regard to scams emerging during the pandemic.

Contact Member Care via Chat, by calling (303) 427-5005 or (888) SOOPER1, by emailing membercare@soopercu.org, by filling out the “Contact Us” form on our website at soopercu.org, or by sending a secure message in Online or Mobile Banking. Please also provide your email and mobile phone number so that if we believe there is fraud occurring on your account(s), we can immediately contact you.

March 14, 2020 Update:

Screen shot of a texting scam discussion.

Recently, a few of our members have received a text or call asking for their Online or Mobile Banking login credentials or card number and PIN. Scammers are posing as Sooper Credit Union and spoofing our phone numbers. Scammers will try to “bully” members for their personal account information. Please be aware that Sooper Credit Union will never solicit this information.

Here is a screen shot example of a current text scam where the member was asked to verify a card transaction. Once the member texted “no”, they were contacted and asked to provide their Online Banking credentials. We are here to help you protect your account(s). If you are unsure, please be cautious. Do not reply to the text and hang up on the call.

Contact Member Care via Chat, by calling (303) 427-5005 or (888) SOOPER1, by emailing membercare@soopercu.org, by filling out the “Contact Us” form on our website at soopercu.org, or by sending a secure message in Online or Mobile Banking. Please also provide your email and mobile phone number so that if we believe there is fraud occurring on your account(s), we can immediately contact you.

Spam and Text Message Safety Tips from Cyber Safety Resource Nortonlifelock Inc.

“They’re about as welcome as robot calls and junk mail — spam text messages. They show up as unwanted and unexpected text messages on our phone screens. That’s aggravating enough, but it gets worse. Whoever is sending you a spam text message is usually trying to defraud you. Most spam text messages aren’t coming from another phone. They’re usually originating from a computer and being delivered to your phone — at no cost to the sender — via an email address or an instant messaging account. Don’t despair. There are steps you can take to reduce unwanted text messages and help prevent them from showing up on your phone and other mobile devices.” Learn More.


It’s almost impossible to imagine life without electronic devices. How would you keep in touch with your friends, listen to music, watch movies, buy tickets, make payments, or find the information you need without your phone, tablet, or computer? But as essential as your devices are to the way you live, using them can also expose you to serious problems if you’re not following some basic security rules.

Learn More

At Sooper Credit Union, we are committed to providing a website that is accessible to the widest possible audience in accordance with ADA guidelines. We are working to increase the accessibility and usability of our website for all users. If you are using a screen reader or other auxiliary aid and you encounter difficulties using the website, please contact us at (303) 427-5005 or (888) SOOPER1 for additional assistance. Products and services available on this website are available at our corporate office located at 5005 West 60th Ave Arvada, CO 80003.

Sooper Credit Union Copyright © 2021

Insured by NCUA | Equal Housing Opportunity | NMLS#: 422866


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